Support

How do I write a journal entry?

Tap the "+" button on the home screen. Select your mood, write a single sentence about your day (up to 280 characters), optionally add tags, and save. If you're a Premium subscriber, you can also request an AI-powered reflection on your entry.

Is my data private and secure?

Yes. Your journal entries are encrypted with AES-256 encryption on your device and securely synced to the cloud with row-level security so only you can access them. When you request an AI reflection, your entry is processed and immediately discarded. Read our full Privacy Policy for details.

What's included in the free plan?

The free plan includes daily mood journaling, mood tracking with the 5-mood scale, tags for categorization, calendar view of your entries, streak tracking, and data export.

What does Premium include?

Premium unlocks AI-powered reflections on your entries, weekly mood reports with pattern analysis, monthly comprehensive reports, and all future premium features.

How do I cancel my subscription?

You can cancel your subscription at any time through your device's settings:

• iPhone: Settings > Apple ID > Subscriptions > Moodline
• Android: Google Play Store > Menu > Subscriptions > Moodline

Cancellation takes effect at the end of your current billing period. You'll continue to have Premium access until then.

How do I restore my purchases on a new device?

Go to Settings in the app and tap "Restore Purchases." Make sure you're signed in with the same Apple ID or Google account you used for the original purchase.

How do I export or back up my data?

Go to Settings > Export Data (JSON). This will create a JSON file containing all your journal entries that you can save to Files, share via AirDrop, email, or any other method.

How do I import/restore a backup?

Go to Settings > Import Data (JSON) and select a previously exported Moodline JSON file. The app will import any entries that don't already exist in your journal, so you won't get duplicates.

Can I change the daily reminder time?

Yes. Go to Settings > Daily Reminder, enable the toggle, then tap the time to choose from preset reminder times ranging from 6:00 AM to 10:00 PM.

Does the app support dark mode?

Yes. Go to Settings > Appearance and choose between System (follows your device setting), Light, or Dark mode.

What happens to my data if I delete the app?

Since your journal entries are stored locally on your device, deleting the app will remove all your entries. We recommend exporting your data before uninstalling. Your account information on our servers can be deleted by contacting us.

I signed in with Apple and my email shows as hidden. Is that normal?

Yes. Apple's "Hide My Email" feature creates a private relay address to protect your real email. The app works perfectly with this relay address — all communications will be forwarded to your real email by Apple.